Privacy Policy
Relationships are built on trust. One of the most important elements of trust is respect for an individual’s privacy. Orthorehab LLC and its affiliated entities (collectively, “Orthorehab,” “we” or “us”) value our relationship with you and take your personal privacy seriously.
This Privacy Policy describes the type of information we may collect from you, how we might use or disclose it, how you can review or change the personal information you provide to us, how we may change this Privacy Policy, and the steps we take to ensure that your personal information is protected. This Privacy Policy applies to all users of our platforms and services, including Orthorehab’s websites, mobile application, and other services (collectively, the “Services”), and to our practices for collecting, using, and sharing the personal information you provide to us in using the Services.
By accessing or using the Services or providing information about you to us in connection with them, you agree to the terms and conditions of the most recent version of this Privacy Policy.
Any health information considered “protected health information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and that is created or collected about you by Orthorehab in the course of using our Services is not subject to this Privacy Policy, but is instead covered by our Notice of Privacy Practices.
Personal Information We Collect
We may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). We collect Personal Information when you use our Services, create an account with us, or submit Personal Information to us. The types of Personal Information that we may collect about you include:
Information you provide to us. This includes identifiers such as your real name, address, birth date, email, phone number, or other similar information.
For example, when you use our Services, such as speaking with a Orthorehab employee over our online chat service, we may collect your name, location, email, platform, browser, entry page, language, IP address (the internet address of your computer), who referred you, and a record of the chat transcript.
Additionally, when you sign up for an account with Orthorehab we may collect your name, address, phone number, title, birth date, gender, together with other information such as occupation, industry, and personal interests. From time-to-time, we may also invite you to participate in surveys or promotional activities, such as running events. When you participate in these sorts of activities, we request certain Personal Information such as name, email address, phone number, where you work, and what Services you are interested in receiving. Depending on the nature of the activity, we use this information to follow-up with the participants, or, if applicable, to notify winners and award prizes.
When you chose to sign up for or invite your family members to sign up for our CHET Community feature, we request that you provide certain information such as your name, email address and the name of the patient.
For certain employees, clinicians, consumers and referral sources of Orthorehab, we may collect your name, gender, marital status, birth date, partner name, practice location, title, email, phone number, fax number, address, occupation, specialty, NPI, hospital affiliation, your education and work history, credentials, and behavioral information that we infer about you. This helps us track our various interactions, such as where are you located and did you make an appointment.
Communications from you. When you use our Services (for example on our website), complete electronic forms, or contact us, by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name, address, the nature of your communication, the purpose of the interaction, and the action we took in response to your inquiry or request.
Information related to your use of the Services. We may automatically collect information about your use of the Services, including information sent by your mobile device. For example, we may collect device information, such as your hardware model, IP address, unique device identifiers, and other information such as your browser type, operating system, and your website or mobile app usage.
Information from your mobile device. We may collect certain information that your mobile devices send when you use our Services, such as a unique identifier, user settings and the operating system of your device, as well as information about your use of our services on your mobile device.
Information from our affiliates and partners. We may also receive your Personal Information from other Orthorehab affiliates and subsidiaries, our business partners, service providers and other third parties in connection with one or more business purposes, including making our Services available to you.
Additional Sources of Personal Information
We may also obtain Personal Information from the following categories of sources:
Cookies. Our Services may use cookies and other technologies to generate various reports on the traffic coming to our web properties to study user behavior, ways to improve our websites, our conversion metrics, and the effectiveness of digital marketing campaigns. We do not link this automatically collected data to other Personal Information we may have about you. A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website, and that information helps us to understand your preferences and improve your website experience. Cookies are also used for such activities as remembering your user name and password, if you use such a feature on this site. You can turn off all cookies, if you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you must adjust your browser settings (i.e., settings in Chrome, Safari, Firefox, Internet Explorer, or another browser). There are also software products available that can manage cookies for you. If you choose to reject cookies, you may limit the functionality of the website you visit, and you may lose access to some of its features.
Tracking and/or Analytics Services. To gauge the effectiveness of this website, we may collect information about our website users using tracking and/or analytics services. This information may include, among other things, your: gender, age group, interests, language, location, IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use these tools to generate various reports on the traffic coming to our web properties to study user behavior, ways to improve our websites, our conversion metrics, and the effectiveness of digital marketing campaigns. We do not link this automatically collected data to other Personal Information we may have about you.
Our Use of Personal information
We will only use or disclose the Personal Information we collect for one or more of the following purposes:
To provide you with our Services. We may use your Personal Information to fulfill or meet the reason you provided us with the Personal Information. For example, we may use general location information to improve and personalize our Services to you, such as using your Personal Information to respond to an inquiry from you or providing location-relevant information and Services to you. Additionally, if you activate certain services or additional features, such as the CHET Community, we will use your information to provide those services or features.
For our operations and administrative purposes. We may use your Personal Information for the purposes of furthering Orthorehab’s business, including creating, operating, delivering, maintaining, and improving our content, products, and Services. We may monitor how our users use our Services including, without limitation, time spent using our Services, pages visited, and content viewed. We may also use it to help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business or for testing, research, and analysis, including to develop and improve our Services.
For marketing communication purposes. We may use your Personal Information to send you updates regarding existing products and services, information about new products and services, upcoming events, surveys, and other announcements or inquiries. Users who do not wish to receive such communications via email can choose to opt-out. All our email marketing communications will contain an “unsubscribe” function.
To comply with a legal or regulatory requirement or to protect ourselves. Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we may process your Personal Information to comply with employment laws or as necessary to manage risk as required under applicable law.
Sharing of Personal Information
We may disclose your Personal Information to a third party in the following situations:
In the Event of Merger, Sale, or Other Asset Transfers. We may disclose your Personal Information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about you is among the assets transferred.
To comply with a legal or regulatory requirement or to protect ourselves. We may also share your Personal Information when we believe that such action is necessary to:
Fulfill an enforceable government request;
Conform with the requirements of the law or legal process;
Protect or defend our legal rights or property, this website, or other users; or
Protect your health and safety or the health and safety of our users or the general public.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Third Parties
Our Services may contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties.
Links to other websites that are owned or operated by third-parties may be available as part of our Services to provide you with useful information and services. You may also see our logo on external websites where we have partnered with third parties to offer you additional information and services. Links that take you off our websites are clearly labeled. We are not responsible for the privacy policies or actions of those who control other websites and encourage you to look for and review the privacy policies of any website you visit.
How We Protect the Personal Information We Collect
Orthorehab strives to use commercially reasonable measures to protect the Personal Information you share with us, but no data transmission over the Internet or data storage system is guaranteed to be 100% secure. Information that you share with us on the Services is protected using encryption through “Secure Socket Layers (SSL)” as it passes between your browser and this website. Additionally, only authorized persons within Orthorehab are permitted to access your Personal Information. All authorized persons must abide by security, privacy, and confidentiality agreements and/or policies. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately in accordance with the “Contact Us” section in this Privacy Policy.
We retain your Personal Information for as long as necessary to provide you with the Services, as required by law, or to ensure that we can perform legitimate business functions, such as accounting for tax obligations or audits for security purposes.
Children
Our Services are not directed to children, and we do not knowingly collect Personal Information from children under the age 13. If we find out that a child under age 13 has given us Personal Information, we will take steps to delete that information. Where deletion is not possible, we will take steps to de-identify that information. If you believe that a child under age 13 has given us Personal Information, please contact us in accordance with the “Contact Us” section in this Privacy Policy.
Changes To Privacy Policy
We may change this Privacy Policy from time to time, and the effective date of the most recent version will be listed at the top of this Privacy Policy. We will post those changes to this Privacy Policy, the home page, and other places that we deem appropriate so that you are aware of what Personal Information is being collected, how the Personal Information is being used, and under what circumstances, if any, the Personal Information may be disclosed. Orthorehab reserves the right to modify this Privacy Policy at any time, so please review it frequently. If you continue to use our Services after an update, you are consenting to the terms of the updated Privacy Policy to the extent permitted by law.
More Information/Contact Us
This website is maintained by:
Orthorehab LLC
PO Box 142
Helotes, TX 78023-0142
Attn: Privacy Officer
(210) 307-4924
If you have questions or concerns about this Privacy Policy and/or Orthorehab’s privacy practices, please contact Orthorehab’s Privacy Officer at the address above, via the “Contact Us” function within this website, or by email at PrivacyOffice@MyOrthorehab.com. Because email communications are not always secure, please do not include health information or other sensitive information in your email to us.